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Pictures and record videos in game

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nandyamorim
Newbie
Posts : 16
Thanks : 11

Postnandyamorim on Sun May 27, 2018 2:43 am

I can't take pictures or record videos in game, does anyone know what might be happening? Before it worked right but now I can't anymore.
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szanne7000
Tech Guru
Posts : 5552
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Awards : Bought us a coffee!

Postszanne7000 on Sun May 27, 2018 5:54 am

Hi Nandy...

...when is the last time you were able to take pictures or video in your game?

...was it prior to an update?

...is your game updated as of last Tuesday?

Please let me know and I'll see what I can dig up for you :D



Thank you, Crissi, for my beautiful signature <3
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nandyamorim
Newbie
Posts : 16
Thanks : 11

Postnandyamorim on Thu Jun 07, 2018 6:54 pm

Hi Suzanne,

I updated my game but the problem started before. The bad news is I'm not sure when this problem began.
I have tried moving my Screenshots folder to my desktop and letting the game make a new one, but nothing changed.
I have also tried moving the entire The Sims 4 folder to my desktop and still no screenshots.
In game when I go to screenshot manager, only the latest taken screenshot is the correct picture, ones taken before are blank and when clicked on have the llama image.

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szanne7000
Tech Guru
Posts : 5552
Thanks : 806
Awards : Bought us a coffee!

Postszanne7000 on Thu Jun 07, 2018 9:21 pm

Hi Nandy,

Okay...

1) Make sure you clear your cache files

...see these links:

Crinrict - Deleting Cache Files

Carl's Sims 4 Guide - Deleting Cache Files

2) Repair your game (In origin, right click on your ts4 game, then select Repair Game)

3) Just to clarify, you are referring to clicking the C key in order to take a screenshot, correct?

...you aren't talking about Memories or something else, correct?

4) Do you use cc?

...do you recall if this started after adding new custom content?

5) Try the above (clearing cache files and repairing your game)... Let me know the answers to the other questions and what happens after clearing/repairing.



Thank you, Crissi, for my beautiful signature <3

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